2021 was the year when digital banking came into its own. After the initial shock of the pandemic and the gradual maturing of digital infrastructure, customers and account holders have now embraced digital channels for the majority of activities -- and there’s no going back. According to BCG, online banking use increased by 23% and [...]
Video analytics can be defined as a technology that uses data science and data visualization to extract and represent key trends on video consumption to business users. With video consumption skyrocketing, banks must pay close attention to analytics insights to maximize their investments. According to research, 63% of consumers feel that companies using video can [...]
As banking consumers ramp up their use of digital channels, there is enormous potential to gain valuable customer intelligence insights through video analytics. Particularly in the last one year, digital banking usage has skyrocketed. 54% of consumers in a JP Morgan survey said that they increased digital activities due to the pandemic. In India, two-thirds [...]
Digital banking is increasingly becoming the norm for a number of reasons. First, as the median age of the average banking consumer comes down and Gen Z begins to enter the workforce, you are looking at a new generation of tech-savvy customers. Second, new banking products emphasize digital to gain from last-mile connectivity and a [...]
The returns from investing in personalization are undeniable. 79% of B2B marketers feel that personalization is the best way to engage with bias. And, 60% of B2C consumers are likely to become repeat buyers after a personalized shopping experience. Yet, companies seem to be scaling down their personalization efforts, primarily due to two reasons: The [...]
Over 6500 languages are spoken globally every day, and this has a profound impact on online video consumption. During the early days of the internet, in the 1990s, almost 80% of internet users comprised an English-speaking audience – but that is no longer the case. In 2020, only a quarter of online content was consumed [...]
